Data Privacy Policy
We value your privacy at Calm Happy Sector
Information We Collect
If you reach out to us for corporate flower arrangements or gift services, we collect information you voluntarily share. This may include your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though processing happens securely through our payment partners.
For our corporate clients, we may gather additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that fits your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and to understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Calm Happy Sector respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and put in place suitable technical and organizational safeguards to guard it. This encompasses safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to shield information during transmission between your browser and our services.
Limited Access
Only staff with a legitimate need to use the data for delivering services can access customer information.
Although we deploy robust security measures, no internet transmission method is entirely risk-free. We continually update our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on relevant laws, you may be able to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods differ by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment records: seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or for two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings through your browser preferences. However, disabling certain cookies may impact how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites or services. This privacy policy applies only to Calm Happy Sector and our site. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When significant updates occur, we will adjust the "Last Updated" timestamp at the top of this document.
We invite you to review this policy periodically to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Calm Happy Sector Privacy Team
23 Floral Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five to seven business days.